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FAQ
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I MISSPELLED SOMETHING IN MY BOOKING. WHAT SHALL I DO?Please, contact us by e-mail!
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WILL I ENJOY THIS?Yes. It is a unique experience and one that will stay with you for a long time. Each room is carefully designed to ensure maximum entertainment value. If you are looking for a fun group activity that is slightly different this is the activity for you.
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CAN WE POP IN FOR A GAME WITHOUT PRIOR BOOKING?We accept walk ins from 1 pm till 8 pm, for later games you always have to book in time. You can find a the available slots online, so you can pick it and book it there.
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WHAT IS THIS?CodeToEscape is a live escape room game located in Hallandale Beach and Daytona Beach, Florida. You are locked in a room with friends, family or work colleagues for an hour and have to solve a series of puzzles and mysteries to escape. You will have to search high and low for clues and work together if you want to escape. You have 60 minutes to escape by using only your brain (this may be a problem for a lot of you), there are no physical activities or challenges involved in the game.
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WHAT TV SHOW OR FILM IS THIS SIMILAR TO?It is a mixture of the following: The Crystal Maze, The Cube (TV show ITV), Cube (film series), Saw series, Prison Break, Fort Boyard, The Mole, The Amazing Race, The Great Escape and Knightmare.
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I GOT NO CONFIRMATION. WHAT SHALL I DO?There is always a system generated confirmation e-mail, after verifying the data you will have one more confirmation e-mail. In case you miss it, please, contact us by e-mail.
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HOW HARD IS THE GAME?Around 50% of people escape. Common sense goes a lot further than intelligence. You do not need any special ‘skills’ to get out of the room, a basic level of written English and numbers will be enough. Could we tell you more? Yes, but we wouldn’t want to spoil the experience.
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CAN WE GO FOR THE GAME WITHOUT THE PRIOR CONFIRMATION?No. We send out the confirmation in every case. In case you miss it, please, contact us by e-mail.
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WHO NORMALLY PLAYS THIS?A complete mixture of personality, ages, sexes and nationalities play live escape games. Teams can be made up of friends, family, work mates, student peers, travellers and many others. It is a great team and corporate building exercise or a fantastic experience to celebrate a special occasion.
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WE STUCK, DO WE GET HELP?The operator, who monitors the game, can send help, instructions in case it is necessary.
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DO YOU ACCOMMODATE SPECIAL OCCASIONS?Yes we do. All are welcome at CodeToEscape be it birthdays, anniversaries, hen or stag dos, engagement parties, leaving events and everything else under the sun. In some escape rooms around the world marriage proposals have even been staged.
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WE ARE MORE/LESS THAN WE REGISTERED. WHAT SHALL I DO?It is not a problem as long as you are not more than 14 people. The price difference should be evened just prior the game, in cash or card.
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WHAT SHOULD I WEAR?Wear whatever you want. We wouldn’t recommend heels, mankinis, Darth Vader fancy dress or full traditional wedding wear but anything can be worn.
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WILL I GET SCARED, AM I SAFE?Yes you are completely safe. There is no fear aspect within any of the rooms. If you want to leave the room at any point you can. All rooms are monitored by staff at all times.
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WHICH ROOM SHOULD I PLAY?Our advice would be to go the room page and make your decision based on the one you like the sound of the most. Of course after you have tried one room you will be hooked and want to try all the others.
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WHAT IS THE RECOMMENDED NUMBER OF PLAYERS PER TEAM?Our rooms are designed for a maximum of 5-7-8 or 14 people. 2 people is the minimum required (some games 4), 4-5 people, however is the ideal amount of players.
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WHAT AGES CAN PLAY?We would advise only children from 10 upwards play due to the complexity of the puzzles. If the members of the party are under 18 then they must be accompanied by someone 18 or over. Please note, there is a room for adults only, this room is not allowed for underage people!
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I’M CLAUSTROPHOBIC, CAN I PLAY?Yes you can. The rooms are all of a reasonable size and you will not find yourself in an enclosed space at any point. You can leave the room at any point if you so wish.
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HOW DO I GET THERE / CAN I PARK NEAR BY / WHAT ARE THE NEAREST PUBLIC TRANSPORT LINKS?Please see the contact page.
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HOW MUCH DOES IT COST?The price is dependent on the number of people who are taking part in the game.
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I`M PREGNANT. CAN I PLAY?We have welcomed pregnant team members many times in the past at CodeToEscape and they have enjoyed their escape. In all the rooms there is somewhere to sit down and the escape units can be left at any time during the game.
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WHEN CAN I PLAY IT / WHAT ARE YOUR OPENING HOURS?We are open 1 pm - 8 pm for walk ins, later games has to be booked online.
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WHAT IF IT`S JUST THE 2 OF US?2 people is fine for several games.
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ANY OTHER QUESTIONS?E-mail us to daytonabeach@codetoescape.com or phone on 386-315-5098
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HOW CAN I BOOK?If you’d like to simply reserve one game, please use our booking system to find an appropriate slot.
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ACCESSIBILITY AND SPECIAL REQUIREMENTSOur building has wheelchair access. Very few aspects of the game require physical movements but we do advise that at least one member of the teams does not have mobility problems. No clues require the ability to hear but a sound will be made on occasions to alert people to clues so it is advisable to have one member of the team who can hear. The majority of clues and puzzles are visual ones. Nevertheless in a group of 3-4 players we can accept maximum 2 wheelchairs.
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Something came up, have to reschedule my booking. What shall I do?You can reschedule your booking online, or in case it won't work for you, please, call 386-3155098 and we will reschedule it for you, please be advised, this service has an extra $40 processing fee. Return-refund policy in nutshell: Cancellation policy: Customer can change the reservation on our website as a self service up to 2 days prior the arrival. Customer can cancel the reservation with 50% refund up to 7 days of arrival. This entertainment/educational business works like the cinema/movies. The customer buys the ticket in advance, online/or at the venue and no matter if she/he comes to attend the show, or stays away, no matter if it was raining or she/he had a bad day, no refund at all, just like when you buy a movie ticket. In case you did not like the show you are free to tell it to your friends on any platform, but no money back/no refund.
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