FREQUENTLY ASKED QUESTIONS
1 WHAT IS THIS?
CodeToEscape is a live escape room game located in Hallandale Beach and Daytona Beach, Florida. You are locked in a room with friends, family or work colleagues for an hour and have to solve a series of puzzles and mysteries to escape. You will have to search high and low for clues and work together if you want to escape. You have 60 minutes to escape by using only your brain (this may be a problem for a lot of you), there are no physical activities or challenges involved in the game.
2CAN WE POP IN FOR A GAME WITHOUT PRIOR BOOKING?
No, you always have to book in time. You can find a time table of the available slots, you can choose it and book it there.
3WILL I ENJOY THIS?
Yes. It is a unique experience and one that will stay with you for a long time. Each room is carefully designed to ensure maximum entertainment value. If you are looking for a fun group activity that is slightly different this is the activity for you.
4I MISSPELLED SOMETHING IN MY BOOKING. WHAT SHALL I DO?
Please, contact us by e-mail!
5WHAT TV SHOW OR FILM IS THIS SIMILAR TO?
It is a mixture of the following: The Crystal Maze, The Cube (TV show ITV), Cube (film series), Saw series, Prison Break, Fort Boyard, The Mole, The Amazing Race, The Great Escape and Knightmare.
6I GOT NO CONFIRMATION. WHAT SHALL I DO?
There is always a system generated confirmation e-mail, after verifying the data you will have one more confirmation e-mail. In case you miss it, please, contact us by e-mail.
7HOW HARD IS THE GAME?
Around 50% of people escape. Common sense goes a lot further than intelligence. You do not need any special ‘skills’ to get out of the room, a basic level of written English and numbers will be enough. Could we tell you more? Yes, but we wouldn’t want to spoil the experience.
8CAN WE GO FOR THE GAME WITHOUT THE PRIOR CONFIRMATION?
No. We send out the confirmation in every case. In case you miss it, please, contact us by e-mail.
9WHO NORMALLY PLAYS THIS?
A complete mixture of personality, ages, sexes and nationalities play live escape games. Teams can be made up of friends, family, work mates, student peers, travellers and many others. It is a great team and corporate building exercise or a fantastic experience to celebrate a special occasion.
10WE STUCK, DO WE GET HELP?
The operator, who monitors the game, can send help, instructions in case it is necessary.
11DO YOU ACCOMMODATE SPECIAL OCCASIONS?
Yes we do. All are welcome at CodeToEscape be it birthdays, anniversaries, hen or stag dos, engagement parties, leaving events and everything else under the sun. In some escape rooms around the world marriage proposals have even been staged.
12WE ARE MORE/LESS THAN WE REGISTERED. WHAT SHALL I DO?
It is not a problem as long as you are not more than 12 people. The price difference should be evened just prior the game, in cash.
13WHAT SHOULD I WEAR?
Wear whatever you want. We wouldn’t recommend heels, mankinis, Darth Vader fancy dress or full traditional wedding wear but anything can be worn.
14WILL I GET SCARED AND AM I SAFE?
Yes you are completely safe. There is no fear aspect within any of the rooms. If you want to leave the room at any point you can. All rooms are monitored by staff at all times.
15WHICH ROOM SHOULD I PLAY?
Our advice would be to go the room page and make your decision based on the one you like the sound of the most. Of course after you have tried one room you will be hooked and want to try all the others.
16WHAT IS THE RECOMMENDED NUMBER OF PLAYERS PER TEAM?
Our rooms are designed for a maximum of 5-7-8 or 12 people. 2 people is the minimum required, 4-5 people, however is the ideal amount of players.
17WHAT AGES CAN PLAY?
We would advise only children from 10 upwards play due to the complexity of the puzzles. If the members of the party are under 16 then they must be accompanied by someone 18 or over. Please note, there is a room for adults only, this room is not allowed for underage people!
18I’M CLAUSTROPHOBIC, CAN I PLAY?
Yes you can. The rooms are all of a reasonable size and you will not find yourself in an enclosed space at any point. You can leave the room at any point if you so wish.
19HOW DO I GET THERE / CAN I PARK NEAR BY / WHAT ARE THE NEAREST PUBLIC TRANSPORT LINKS?
Please see the contact page.
20HOW MUCH DOES IT COST?
The price is dependent on the number of people who are taking part in the game.
21I`M PREGNANT. CAN I PLAY?
We have welcomed pregnant team members many times in the past at CodeToEscape and they have enjoyed their escape. In all the rooms there is somewhere to sit down and the escape units can be left at any time during the game.
22WHEN CAN I PLAY IT / WHAT ARE YOUR OPENING HOURS?
We are open 11am - 10pm weekdays, 10:00am to 11:00pm weekends.
23WHAT IF IT`S JUST THE 2 OF US?
2 people is fine.
24ANY OTHER QUESTIONS?
E-mail us to firstname.lastname@example.org or phone on 386-315-5098
25HOW CAN I BOOK?
If you’d like to simply reserve one game, please use our booking system to find an appropriate slot.
26ACCESSIBILITY AND SPECIAL REQUIREMENTS
Our building has wheelchair access. Very few aspects of the game require physical movements but we do advise that at least one member of the teams does not have mobility problems. No clues require the ability to hear but a sound will be made on occasions to alert people to clues so it is advisable to have one member of the team who can hear. The majority of clues and puzzles are visual ones. Nevertheless in a group of 3-4 or five players we can accept maximum 2 wheelchairs.
27CAN I BUY OR FRANCHISE A ROOM OR GAME OFF YOU?
Yes, please, contact us at email@example.com or call 754-7072733
28Something came up, have to reschedule my booking. What shall I do?
You can reschedule your booking online, or in case it won't work for you, please, call 386-3155098 and we will reschedule it for you, please be advised, this service has an extra $40 processing fee.
THE MANAGEMENT RESERVE THE RIGHT TO REFUSE ADMISSION TO ANY PERSON WITHOUT REASON.
ANIMALS OF ANY KIND ARE NOT ALLOWED ON THE PREMISES. EXCEPT GUIDE DOGS.
FOR YOUR SAFETY CCTV OPERATES ON THESE PREMISES